FAQ
Your earrings are bold and beautiful, but are they heavy?
We use polymer clay for our earrings, thus they are light weight and the perfect addition to your outfit.
What happens if my earrings get wet?
Polymer clay is water resistant, however, to extend the life of your ParBella Earrings, you should avoid wearing your earrings in the shower, bath, pool, ocean, lake, or other water vessel. Though we regularly use metals that are resistant to tarnishing, we know that some metals such as sterling silver do tarnish via water exposure. With that being said, we highly recommend that you take off your ParBella Earrings when around water sources.
I have a metal allergy, are your earrings good for those with sensitive skin?
Yes! Before starting ParBella, we were informed of nickel being the most common metal allergy, thus we chose metal components that are nickel-free.
Do You Accept Returns Or Exchanges?
No, we do not accept returns nor exchanges UNLESS there is a discrepancy in your order.
When Are Your Orders Shipped? What Is Your Shipping Method?
Orders are shipped within 7 days of your purchase date via USPS.
Please submit your email address within you order to ensure you receive tracking information.
What Happens If I Put The Wrong Mailing Address?
Please email us immediately when you realize you have entered the wrong shipping address to ensure you receive your ParBella Package.
Is My Package Insured?
USPS provides insurance up to $50, and at this time, we do not offer any additional insurance options for your ParBella Package!
What Happens If My Package Doesn't Arrive?
If your package doesn’t arrive, please let us know ASAP so that we can check your shipping details.
Unfortunately, we cannot be responsible for lost or stolen packages, however we are more than happy to help you with the USPS claims process.